Life happens. We get it.

Life has an easy way of getting in its own way. We get busy, unexpected events pop up, things get complicated. When this happens, you may need to cancel your appointment for treatment here at Luminous. If something unplanned in your schedule trips you up, Luminous requires 24-hour notice so that we may accommodate another guest.

We always send an appointment reminder 48 hours in advance so you can adjust your time if needed. If you are unable to provide 24-hour’s notice, your credit card will be charged for your missed appointment.

Arriving late to your scheduled time will require a shortened session to remain on schedule with our appointments following. Depending on how late you arrive, Luminous will determine if there is enough time remaining to provide treatment. Regardless of the length, you are responsible for payment of the full session.

Thank you for your cooperation and understanding!